Contact Colleen Eggett, USL Training Coordinator for event and ticket information.
Times: 8:30-4:30 Tues & Wed., 8:30-12:30 Thurs.
Instructor: Carrie Valdes, Director, Grand Co. Public Lib.
Audience: Utah librarians
Mileage reimbursement: 50.5 cents/mile
Hotel: Candlewood Inn Airport, 801-359-7500, $59
Topics covered:
What is reference?
How libraries are doing reference today
The reference process
The reference interview
Customizing your response to the customer's needs
Evaluating print and online sources
Online search strategies
Knowing when and how to refer to other sources when needed
The reference area: to desk or not to desk?
Beyond the desk: roving reference; online reference
Reader's Advisory
Privacy and confidentiality standards
Pioneer: Utah's Online Library training
Ready Reference collections
Reference services for specific audiences: children, teens, people with disabilities, non-English speakers
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